FAQs

GENERAL

Q I don’t buy products via the internet, are trixski products available in retail shops?
A The trixski Ski Carrier is available through some independent retailers, a list of which is available on the trixski website. If you feel uncomfortable buying our other products through the website you can always contact us via email giving us a telephone number where we can contact you and we will take your order and payment over the phone.
Q Do I have to pay P&P when I buy your products online?
A If your items cost more than £15 we do not charge P&P. If your items cost £15 or less we charge a contribution towards P&P.
Q My trixski product has developed a problem, what do I do?
A Send us a photo of the problem through our website and we will replace your item free of charge.
Q I ordered my product some time ago and have had no acknowledgement or the goods, what shall I do?
A Email us through the website giving us your name, email address and the order number. If you don’t have an acknowledgement or order number it could be that there was a problem with the order being placed and you will not have been charged. Either way, we will investigate your order via our system and advise you as to the best solution.

trixski SKI CARRIER & EXTENSION KIT

Q What is the difference between the original trixski Ski Carrier and the Mk 2 trixski Ski Carrier?
A Both Ski Carriers do exactly the same job: enabling both adults and children to carry skis/poles easily to the slopes. The original trixskiSki Carrier has a fabric tab on the Velcro straps whereas the Mk 2 trixski Ski Carrier has a silicone cuff puller on the Velcro straps. The Mk 2 also has a shoulder pad to prevent slippage with shiny jackets and is also available in Red or Black.
Q What colours does the trixski Ski Carrier come in?
A The original trixski Ski Carrier comes in black only and the Mk 2 trixski Ski Carrier comes in Red or Black. There are also Red or Black Extension Kits for Mk 2.
Q Is the trixski Ski Carrier easy to fit?
A Yes, just fit, grab and go! Simply put your skis base-to-base, put your poles alongside, then wrap the hook and loop straps securely above and below the bindings, enclosing your skis and poles tightly together. Adjust the extendable strap to fit you comfortably and lift onto your shoulder or across your body, whichever suits you best.  There is an illustration of how to fit on our website.
Q When I have the trixski Ski Carrier on my shoulder won’t the ends of my skis and poles be liable to hit other people?
A When you use a trixski Ski Carrier, the skis are not carried horizontally, but vertically down the back, so your skis are much safer and you are less likely to harm others when there are a lot of people in a small space, on the ski bus or at busy times.
Q Will the trixski Ski Carrier fit round my Powder Skis?
A Skis vary so much in width. The trixski Ski Carrier Velcro straps are 38cm in length including the Velcro fastening which needs to overlap by about 60mm to give a good adhesion. It may be best to measure the width of your skis and assess if the trixski Ski Carrier will be suitable for your Powder Skis.
Q What do I do with the trixski Ski Carrier when I’m not using it?
A The trixski Ski Carrier is really compact to store when not in use. Simply close the hook and loop at one end, roll up the strap to the other end, wrap the open hook and loop around the rolled strap and slip in your pocket, bum bag or back pack.
Q What are the orange snap tabs/silicone pullers for?
A These help you open the hook and loop straps even with gloves on, meaning you don’t need to get cold hands while attaching/removing the carrier.
Q Can children use the trixski Ski Carrier?
A The shoulder strap is fully extendable, which means that if children are old enough to carry skis they could well find that they can use a trixski Ski Carrier when it is shortened to fit. We suggest usage from 4/5 upwards.
Q I’m an older skier and find my skis rather awkward, especially when I’m carrying a helmet, gloves etc. Won’t I find this just another thing to worry about?
A The trixski Ski Carrier has been designed specifically to make life easier to carry awkward skis and poles while having to carry other skiing equipment. Once fitted, your hands are free to carry all the other things you have to remember or indeed help others such as children.
Q I often find myself carrying skis for my partner or children, can the trixski Ski Carrier carry more than one pair of skis?
A The trixski Ski Carrier alone can carry only one pair of skis, but there is an optional extra called a “trixski Extension Kit” which is sold separately. This also has hook and loop ends and can be used to extend the straps on the trixski Ski Carrier to carry more than one pair of skis/poles. It attaches rather like the extension to an airline seat-belt.  Simply stagger the bindings of each pair of skis and attach the Velcro straps tightly around both pairs.
Q Can I use the trixski Ski Carrier when my skis are in the depository on the outside of a bubble lift?
A No, the trixski Ski Carrier should always be removed before placing your skis in the repository on the outside of a bubble lift as the skis may not sit securely and may be in danger of falling out. The trixski Ski Carrier can be left on when the skis/poles are taken inside the bubble lift.
Q Can I use the trixski Ski Carrier to carry other sporting equipment?
A The trixski Ski Carrier is designed specifically for the carriage of downhill/cross country skis and not for the transportation of other items. If you do carry other sporting goods or equipment with it, we cannot take responsibility for any issues that may occur as a result and you do so at your own risk.
Q There is no shoulder pad on the strap. Won’t it dig into my shoulder?
A The Original trixski Ski Carrier strap is 50mm wide so the weight of the skis/poles is diffused over a much wider area on the shoulder or over the body making it comfortable and sturdy when in use. However, there is a shoulder pad on the Mk 2 trixski Ski Carrier if you would prefer it.

trixski SKI HELMET COVER

Q I bought a trixski Ski Helmet Cover. Is it possible to buy spare or replacement pom poms in other colours?
A We do have pom poms in other colours. Check on the website for availability.
Q Will the trixski Ski Helmet Cover fit all sizes of helmet?
A The trixski Ski Helmet Cover fits most adult helmets. It is not suitable for helmets which have a built in visor.

trixski SKI SOCKS

Q I have very small/large feet. Will the trixski Ski Socks fit me?
A The trixski Ski Socks come in three sizes: Small (3-5.5/36-39), Medium (6-8.5/39-43) and Large (9-11/43-45). If you are at the lowest size in the range you may find the next size down will be fine, if you are at the top end of the range you may find the higher size would be best.
Q I’m allergic to wool. Will the socks be OK for me?
A The trixski Ski Socks have 35% Merino wool. It may well be that you will be allergic to the trixski Ski Socks too.
Q Can I wash my trixski Ski Socks in the washing machine?
A There are full washing instructions on our website on the trixski Ski Sock page.

trixski GOGSHIELD

Q Will the trixski GogShield fit all ski goggles?
A The trixski GogShield should fit most standard ski goggles?

Z LOCK/Z LOCK COMBO

Q How will I know if the Z Lock/Z Lock Combo will fit my skis?
A Both products come with 400mm of steel-cored plastic tie, which means that they should fit around most standard skis and a fixed object, such as a metal pole for increased anti-theft confidence.
Q What is the difference between the Z Lock and the Z Lock Combo?
A The Z Lock has a universal key and the Z Lock Combo locks with a 3-digit combination lock.
Q What colours are available for the Z Lock and the Z Lock Combo?
A The Z Lock comes in: Black (twin pack and single), Red (twin pack only), Yellow (twin pack only), Orange (single only) and Blue (single only). The Z Lock Combo comes in: Turquoise, Black and Yellow and is available in single packs only.