Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please contact us in the first instance at info@trixski.com. We can then advise you on how to manage your return.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, which is damaged or has missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return (or photo of your item) is received and inspected, we will send you an email to notify you that we have received your returned item/photos. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@trixski.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. We do not offer exchanges.

Shipping
Do not return your product until you have contacted us at info@trixski.com

If you are then advised to return your product, you should mail your product to: trixski Ski Accessories, 10 New Road, Great Barford, Bedfordrd, MK44 3LQ together with your order number, name and contact details and the reason for return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping items over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item otherwise.